Shipping Policy

Thank you for shopping with SunKissedYou. We are committed to delivering your order as quickly and efficiently as possible. As a dropshipping business, our products are shipped directly from our trusted suppliers.

Order Processing

• Orders are typically processed within 1-2 days after payment is received.
• Processing times may be longer during holidays, peak shopping seasons, or due to high order volumes.
• Orders are processed Monday through Friday, excluding public holidays.

Shipping Times

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. Promotional offers, including free shipping, may be available from time to time.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number (when available). Tracking information may take 2–7 business days to update after your order has been dispatched.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouse locations. As a result, you may receive multiple packages on different dates.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or lost shipments resulting from incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your information before your order is processed.

Delayed or Lost Packages

While we work with reliable shipping partners, delays can occasionally occur due to:

• Weather conditions
• Customs processing
• Carrier delays
• High shipping volumes
• Other circumstances beyond our control

If your package appears to be delayed or lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include:

• Your order number
• Photos of the item
• Photos of the packaging

We will review your claim and provide an appropriate resolution, such as a replacement or refund where applicable.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@sunkissedyou.com