Refund policy
No Return Policy
Thank you for shopping with SunKissedYou.
All Sales Are Final
All purchases made through our store are final. We do not accept returns, exchanges, or refunds for products once an order has been placed and shipped, except where required by applicable law.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [7] days of delivery.
To help us resolve the issue, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If we determine that the item arrived damaged, defective, or was shipped in error, we may, at our discretion:
- Send a replacement item,
- Issue a refund, or
- Offer another appropriate resolution.
Order Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has entered processing or has shipped, it cannot be canceled.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Digital products or downloadable content
- Perishable goods (if applicable)
Contact Us
If you have questions about your order, please contact us:
Email: support@sunkissedyou.com